Delivery Policy

Introduction

At Estringo, we strive to ensure that your shopping experience is seamless from the moment you place an order to when it arrives at your doorstep. This Delivery Policy outlines important information regarding shipping options, timelines, and costs.

1. Delivery Locations

We offer delivery to the following locations:

  • Within Egypt: We deliver to all governorates and regions across Egypt.
  • International Delivery: At the moment, we do not offer international delivery. Please check back later for updates on international shipping.

2. Shipping Time

2.1. Standard Shipping (Within Egypt)

  • Estimated Delivery Time: 3 to 7 business days.

Shipping times may vary based on your location and external factors such as holidays or high-demand periods.

3. Order Processing

3.1. Order Confirmation

Once your order is placed, you will receive an order confirmation email. Please ensure that your shipping address and contact information are correct to avoid delays.

3.2. Processing Time

All orders are processed within 1 to 2 business business days after they are placed. Orders placed after 5 PM or on weekends will be processed the next business day. During peak seasons or sales events, order processing times may be extended.

4. Delivery Timeframes

Please note that delivery timeframes are estimates and may be affected by unforeseen circumstances such as weather conditions, strikes, or shipping delays.

5. Failed Delivery Attempts

If the courier makes 3 delivery attempt in 3 different days and no one is available to receive the package, the shipment will be returned to our warehouse and order will be cancelled automatically

You will be responsible for any additional delivery charges resulting from multiple delivery attempts or incorrect address details.

6. Changing or Canceling an Order

6.1. Changing Delivery Address

If you need to change the delivery address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been dispatched.

6.2. Order Cancellation

If you wish to cancel your order, please contact us within 12 hours of placing the order. Orders that have already been processed or shipped cannot be canceled.

8. Contact Us

If you have any questions about our delivery policy, shipping options, or need assistance with your order, please reach out to us at:

Email: info@estringo.com

estringo

estringo, a trailblazing women’s fashion brand founded in 2020, has been redefining style for the modern woman. With a focus on quality and contemporary design, estringo empowers women to embrace their individuality through fashion

Return and Refund Policy

Delivery Policy

Privacy Policy

Terms and Conditions

Return Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

You will pay shipping fees for returning the order back

In case of refund, amount will be sent within 5 working days after receiving the returned shipment via bank transfer, Vodafone cash, Orange money, We pay or Etisalat cash.

In case of exchange, the amount will be added to your account on our website to use it in your next purchase within 5 working days after receiving the returned shipment.

  • opening  package upon delivery is not allowed
Contact Us

info@estringo.com

+20 10 9050 9839

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